Question 1

I've got a plumbing emergency, what should I do?

Accepted Answer

What do you do when a plumbing calamity strikes? The very first thing is to make sure it's safe, and not getting even worse. Electricity and water don't play well together safely, so if needed turn the power off on the breaker box.

Question 2

I don’t know where the main water tap is!

Accepted Answer

The primary shutoff valve is found on the boundary near the road, typically under a blue or black plastic cover. You may know it as a water toby, stopcock or isolated valve. Turning the mains off can save your property from further leaks or damage to the hot water cylinder.

Question 3

I have a plunger, can I unblock it myself?

Accepted Answer

We recommend attempting to clear simple blockages using a plunger if you have one. However, if you do not have one, or it does not clear the obstruction, we don't suggest chemicals as they seldom do a good job, and may even cause more damage to the pipes.

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